This Privacy Policy explains how Ginger Bear, operated by Ginger bear Kitchen, collects, uses, discloses, and safeguards your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using our services and providing your personal data, you consent to our collection, use, disclosure (including transfer), and processing of your data in accordance with this Privacy Policy. If you do not agree, please refrain from providing personal data or using our services.
We respect your privacy and will take reasonable measures to ensure your personal information remains secure, confidential, and protected from unauthorized access or misuse.
1. What Information We Collect
We may collect personal data when you:
• Purchase our products or use our services
• Visit our website or online store
• Engage with us on social media
• Contact us for support or inquiries
The types of information collected include (but are not limited to):
• Name, contact number, email address
• Delivery and billing address
• Purchase history
• Device information (IP address, browser type)
Important Note:
Ginger Bear does not collect or store your credit card or banking details. All online payment transactions are processed securely through our third-party payment gateway, Stripe. Stripe may collect the necessary financial information to process payments in compliance with their own Privacy Policy and applicable laws. For more details, please visit https://stripe.com
2. How We Use Your Information
Your personal data may be used for the following purposes:
• To process and fulfill your orders
• To communicate regarding your order or account
• To improve our website, products, and services
• To send you promotional updates, offers, and marketing communications (with your consent)
• To comply with legal obligations and resolve disputes
3. Disclosure of Personal Data
We do not sell your personal information. However, we may share your data with:
• Delivery and logistics partners to fulfill your order
• Stripe (payment gateway) for secure transaction processing
• Technology and marketing service providers for operational purposes
• Government authorities if required by law
4. Cookies & Analytics
Our website uses cookies and Google Analytics to enhance user experience and monitor website performance. Cookies help us understand how visitors use our site so we can improve it. You may disable cookies in your browser settings, but some features may not function properly.
5. Your Rights
Under PDPA, you have the right to:
• Access and update your personal data
• Withdraw consent for marketing communications
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal retention requirements)
To exercise these rights, please contact us at AskBear@GingerBear.Store.
6. Data Security
We implement strict technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.
7. Data Retention
Your data will be retained as long as necessary to fulfill the purposes stated above or as required by law.
8. Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to make a data request, please contact:
📧 Email: AskBear@GingerBear.Store
📱 WhatsApp: +6014 51 786 7855
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.
